Privacy Policy

Last Updated: [Date]

Xerioux Support ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.xeriouxsupport.com and use our services. This policy is compliant with the General Data Protection Regulation (GDPR) and applies to all users of our services.

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and company details.
• Technical Data: IP address, browser type, operating system, and usage data related to our website.
• Business Data: Details regarding the services you request, contracts, and communications.
• Payment Information: Payment details necessary for billing and processing transactions (securely processed through third-party payment processors).

We use your data for the following purposes:

• Providing Services: To fulfil contracts and deliver the virtual assistance, administrative support, and other services you request.
• Communication: To respond to your inquiries, provide customer support, and send updates about our services.
• Billing and Transactions: To process payments and manage financial transactions related to our services.
• Website Improvement: To analyze website usage and improve user experience based on your interactions with our site.
• Marketing: To send promotional materials and updates about our services, subject to your consent.

Under GDPR, we process your data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided your rights and freedoms do not override those interests.
• Consent: Where you have given your consent to process your data for specific purposes, such as marketing communications.

We may share your data in the following situations:

• Service Providers: With third-party service providers who perform services on our behalf, such as payment processing and website hosting. These parties are contractually obligated to protect your information and use it only for the purposes specified.
• Legal Requirements: When required by law or to protect the rights, property, or safety of Xerioux Support, our clients, or others.
• Business Transfers: In connection with a business merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes. Specific retention periods may vary depending on the type of data and the context of processing.

Under GDPR, you have the following rights concerning your data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request correction of inaccurate or incomplete data.
• Deletion: You can request the deletion of your data under certain conditions.
• Restriction: You can request to restrict the processing of your data in certain situations.
• Objection: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
• Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact details provided below.

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more information on how we use cookies, please refer to our Cookie Policy.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, if appropriate, notifying you by email.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: contact.xerioux@gmail.com

Thank you for trusting Xerioux Support with your data. We are committed to protecting your privacy and ensuring a secure experience.

Reviewed: Jan 2024